Data deletion

Last updated 16 October 2026

You can ask us to delete data held in Chatji at any time. We complete deletion within 30 days and confirm by email.

If you chatted with a business on WhatsApp

• Reply STOP in the chat to stop marketing messages straight away.
• To have your messages and details deleted, ask the business you were talking to. They can contact us to remove your data from their Chatji account.
• Or write to support@chatji.ai with your WhatsApp number (with country code) and the business name. We will verify the request and delete your data from that business's account, letting the business know.

If you use Chatji for your business

• Disconnect your WhatsApp number in Settings → WhatsApp number, and your stores and payment accounts under Connectors and Payments. This stops new data coming in and removes stored access tokens for stores and payments.
• To delete your account and all its data (contacts, conversations, automations, settings), the account owner writes to support@chatji.ai from the email address they sign in with.

If you connected Chatji through Facebook

You can also remove Chatji's access in Facebook: Settings & privacy → Settings → Business integrations, select Chatji and remove it; or in Meta Business Settings, remove Chatji from your WhatsApp account's partners. Chatji then can no longer send or receive messages for that number. To delete the data already stored, write to us as above.